Privacy Policy
It is of the utmost importance for us to protect the privacy and personal information of our site visitors and users.
Data Collection, Use and Sharing
We are the sole proprietors of the information collected on this site. We only collect data that are voluntarily provided by site visitors, and we never sell this information to any third parties without informed consent. Unless you indicate otherwise, we may contact you to tell you about our updates or changes to this privacy policy.
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Control Over Data
You are free to contact us at any time to enquire about what information we hold about you, to change any of your details which need to be corrected, updated or to express any concerns you have regarding our use of your data.
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Information Security
We take comprehensive steps to protect your information. Sensitive data is always encrypted, stored on our secure servers and transmitted using the safest methods.
Complaints Policy
SENACT operates the following complaints procedure.
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Any concerns about our staff should be raised informally in the first instance with Kelley Thorogood.
If you feel that the concern or matter you have raised has not been dealt with to your satisfaction, then you may wish to make a formal complaint. We set out the steps to do so in our formal complaints procedure below. We reserve the right not to deal with complaints made more than 12 months from the date of the event complained of.
Please address your formal letter of complaint to: Kelley Thorogood, 3.4c Exchange Court, 1 Dale Street, Liverpool, Merseyside L2 2PP
You Must provide the following details:
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Your Name and Address
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Name of the person you are complaining about.
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Details of your complaint
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How you would like your complaint to be resolved.
Within 21 days of your letter being received a senior mediator will investigate the complaint. In any case, the person investigating the complaint will be someone other than the person you are complaining about.
The person handling the investigation will write to you as soon as possible to let you know that they have been appointed and that they will reply to your complaint within 21 days. If they find later that they are not going to be able to reply within 21 days they will set a new date for their reply and inform you. Their reply will set out:
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The nature and scope of their investigation.
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The conclusion on each complaint and the basis for their conclusion.
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If they find that you are justified in your complaint.
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Their proposals for resolving the complaint.
A written record of the formal complaint and all other related papers, replies, etc. will be kept on file for a period of six years. All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary. If such a complaint is made, we will assume that you are authorising those investigating the complaint to view all the papers or other correspondence relevant to the matter.
We hope that you will use our procedure and that this will resolve any outstanding issues.
Terms and Conditions of Use
Welcome to the website of SENACT Ltd. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.
The site and its original content, features and services are owned by SENACT Ltd and are protected by international copyright, trademark, intellectual property and other proprietary rights laws.
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If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.